Conversation Evals
Number of Turns
Counts the number of turns in a conversation.
A chatbot that takes too many turns to resolve a user query can be frustrating for the user. The number of turns in a conversation is a key metric to evaluate the efficiency of the chatbot in resolving user queries.
This should ideally be used in conjunction with the Query Resolution evaluation to ensure that the chatbot is actually resolving the user query and it’s not that the user got frustrated and left the conversation.
How to use it?
By default, we are using GPT 3.5 Turbo. If you want to use a different model, check out this tutorial.
Sample Response:
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